Reference

bbc4d Kebijakan Privasi untuk Akun Indonesia

We explain what we collect, why we keep it, and how you can ask us to correct or remove details tied to your account.

Account dataCookie choicesLocal lawSupport

How We Use and Protect Data

bbc4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect only the details needed to run your account, confirm privacy requests, and match payment activity to the right profile. That usually includes the name and contact data on your account, login timestamps, device signals, and payment references when you use DANA, OVO, GoPay, or

1
QRIS. We keep that data so we can answer access, correction, and deletion requests, spot unusual login behaviour, and keep your settings aligned on mobile and desktop. If local law changes what we can hold or share, we follow the rule that applies to your account
2
region. If you want a change, you can reach us through support and we will verify that the request comes from you before we act.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Ways to Reach Our Privacy Team

The fastest route is live chat from the footer, followed by email when you need to attach a screenshot or payment slip.

Live chat Open chat from the footer and send the email on your account plus the request you want handled. We use this path for access, correction, and deletion questions, and we reply during 09:00-23:00 WIB.

Email support Use the support inbox when you need to share a screenshot, a DANA slip, an OVO reference, a GoPay receipt, or QRIS proof. We keep the thread tied to your request until it is closed.

Account form From the account menu, open the privacy form and tell us what to change. We verify ownership first, then process the request and explain any legal reason if a specific record must stay on file.

CONTROLLED ACCESS

Controls That Protect Your Data

Our privacy handling starts with minimal collection and ends with controlled retention. We log only what we need for your account, payment checks, and security checks, then limit access to staff who…

Data minimization

We do not ask for data we cannot use. The account form only requests the fields needed to identify you, contact you, and match your request to the right profile, which keeps handling focused and short.

Cookie controls

You can reopen the cookie panel from the footer and change what your browser stores. We use the result to remember language choice, login state, and privacy preferences across desktop and mobile sessions.

Account security

Login alerts, device checks, and email confirmation help us spot access that does not match your usual pattern. If you change your phone or email, we verify the new detail before saving it.

Retention windows

We keep request records only as long as needed for support, dispute handling, or local legal duties. After that period, we remove or separate the record so it is no longer tied to day-to-day use.

Request checks

Before we edit contact data or export a copy, we confirm ownership with the email on file and one recent account detail. That check protects you from changes made by someone else.

Contact ownership

If you want a correction, access copy, or deletion request, send it through live chat or email and mention the account address used at login. We will reply in the same thread.

Privacy Questions You Can Ask Us

These questions cover the parts people ask about first: what we keep, why we keep it, how long it stays, and how you can ask for changes. We answer through the same verified channel you used to contact us, and we keep access subject to local law and available only where local law permits. If your request mentions DANA, OVO, GoPay, or QRIS, include the reference so we can match the right record.

We collect the contact details on your profile, login timestamps, device signals, and payment references tied to DANA, OVO, GoPay, or QRIS. We use them to run the account and answer privacy requests.

Yes. Send the request through live chat or email, and we will verify the account before sharing what local law allows. If we need more proof, we will tell you in the same thread.

We keep account and request records only as long as needed for support, security, dispute handling, or legal duties. After that, we remove or separate them so they are no longer tied to daily use.

Yes, when a reference is needed to match a payment action to your account. We do not keep more than is needed for verification, reconciliation, and your own request history.

Open the privacy form or send live chat, then tell us which field changed. We confirm ownership first, update the record, and tell you if any item must stay because local law requires it.

Only staff who need the record for support, account safety, or legal handling can see it. We limit access, keep logs, and use the same check before we release any copy.

Yes. You can change cookie choices from the footer after opening the panel again. We use your selection to remember language, login state, and privacy settings on the device you are using.

bbc4d Kebijakan Privasi untuk Akun Indonesia

Ways to Reach Our Privacy Team

Controls That Protect Your Data

Data minimization

Cookie controls

Account security

Retention windows

Request checks

Contact ownership

Privacy Questions You Can Ask Us

01 What data do you collect from my account?

02 Can I ask for a copy of my data?

03 How long do you keep my data?

04 Do you store DANA, OVO, GoPay, or QRIS references?

05 How do I correct wrong account details?

06 Who can see my privacy records?

07 Can I change cookie choices later?

Related Pages